Privacy Policy | Aurora Restoration Pros

When water damage strikes or fire scorches a property, we collect sensitive information to restore your home or business. This Privacy Policy explains how Aurora Restoration Pros handles that data. We manage property details, insurance claims, and personal contact information during the restoration process. Protecting your privacy is fundamental to our operations.

Our Commitment to Your Privacy

This policy outlines our practices regarding the collection, use, and protection of your personal and property information. We handle sensitive details, including property damage specifics and insurance policy numbers, as part of our restoration services. Our work involves documenting the damage thoroughly, which may include photographs and detailed notes.

Information We Collect

We collect contact information such as your name, phone number, email address, and service address. We also gather details about the property damage itself, including its nature and extent. Insurance policy information is collected to facilitate the claims process. Photos and documentation of the damage are taken for assessment and record-keeping. Website usage data, like IP addresses and browser types, is collected through standard web analytics. Information provided during emergency calls is also recorded to ensure prompt and accurate service.

How We Use Your Information

Your information is primarily used to provide and manage restoration services. This includes assessing damage, scheduling work, and communicating project updates. We use your details to process insurance claims efficiently and accurately. Information helps us improve our services and understand customer needs. With your consent, we may use your information for marketing purposes. We also use and disclose information as required for legal compliance and to fulfill contractual obligations.

Information Sharing & Security

We do not sell your personal data to third parties. Information may be shared with your insurance company, with your authorization, to process claims. Subcontractors assisting with your restoration project may access necessary information under strict Non-Disclosure Agreements (NDAs). We may disclose information if required by law or legal process. Data is protected through encryption and secure storage practices. Access to your information is controlled and limited to authorized personnel. Moisture-meter logs, detailing drying progress with readings from instruments like a Tramex moisture meter, are kept as part of the project record for a minimum of five years before secure destruction.

Your Rights & Contact

You have rights regarding your data, including the ability to request access, correction, or deletion of your personal information. You can manage website cookies through your browser settings. For any privacy concerns or to exercise your rights, please contact Aurora Restoration Pros at (720) 807-8182. This policy was last updated 2026-07-17.