Terms & Conditions | Aurora Restoration Pros

These Terms and Conditions govern your use of the Aurora Restoration Pros website and any restoration services we provide. By using our website or engaging our services, you agree to be bound by these terms.

Agreement to Terms

These terms form a legal agreement between you and Aurora Restoration Pros. They outline the rules for using our website and define the scope of our restoration services. Your use of the website or our services signifies your full acceptance of these conditions.

Services & Authorization

Aurora Restoration Pros offers a range of restoration services including water damage mitigation, fire and smoke damage cleanup, mold remediation, storm damage repair, and reconstruction. After an initial property assessment, we will provide a detailed estimate for the necessary work. For emergency situations, verbal authorization to begin mitigation may be granted, followed by a signed work authorization. All work performed adheres strictly to IICRC S500 (Water Damage Restoration), S520 (Mold Remediation), S540 (Trauma and Biohazard), and S700 (Fire and Smoke Damage) standards. We utilize equipment like Phoenix LGR dehumidifiers and Tramex moisture meters to ensure proper drying and mold prevention. We will not proceed with any work without your explicit authorization.

Payment, Insurance & Warranties

Payment is due upon completion of services unless otherwise agreed. For large-scale projects, progress payments may be required. We accept major credit cards, checks, and direct insurance billing. Our estimates are based on Xactimate pricing software, and we facilitate direct billing to your insurance company. You are responsible for paying any deductible required by your insurance policy. Aurora Restoration Pros provides a one-year warranty on workmanship, covering defects in our labor. To make a warranty claim, contact us in writing with details of the issue. The warranty does not cover material defects or issues arising from pre-existing conditions.

Liability, Cancellation & Governing Law

Aurora Restoration Pros is not liable for damage caused by pre-existing conditions, structural weaknesses, or issues not directly related to the services provided. Our liability for any service is capped at the total cost of that service. You grant us access to your property during the drying and restoration process. You are responsible for securing personal valuables before work begins. If you cancel a non-emergency service after work has commenced, you will be charged for all labor and materials expended up to the point of cancellation. Emergency mitigation services, once initiated, are non-cancellable. These terms are governed by the laws of the State of Colorado. Any disputes will be resolved through binding arbitration in Aurora, Colorado. We reserve the right to update these terms at any time.

These Terms and Conditions were last updated on 2026-07-17.